What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, Google Checkout, Paypal (US addresses only), and money orders.   If paying by money order, your order will be held for 7 business days.  If payment has not been received within that time frame, your order will be canceled.

Is it safe to provide my credit card information?

KAMsnaps is registered with the Authorize.Net Verified Merchant Seal program.

You can shop at KAMsnaps online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:  

•  1 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.  
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard. 
  

Why was my credit card payment declined?
Credit card payments are often declined because of inconsistent credit card billing and/or shipping information. The billing address you enter must match your credit card billing address, or it will be declined. Correct your billing address and re-try your order.

How do I know if my order went through?
Immediately after your order is placed, you should receive an automated email from KAMsnaps with your order information. If you paid via Paypal or Google Checkout, you should also receive a confirmation of payment from either processors. You can also log into your Paypal or Google account to see if payment has been deducted.

Within the next 48 hours, you should also receive a 2nd email letting you know your package has shipped. Please note that customers with high spam filters or blocks in their email accounts (i.e. aol, yahoo, comcast, earthlink, hotmail, etc) may have trouble receiving these messages, so be sure to check your spam/junk mailboxes.

Alternatively, if you signed up for an account on our website, you can always check your order status by logging into your account and clicking "View Previous Orders." Please note we do not update shipping status on Google Checkout or Paypal.  If you did not receive any shipping confirmation email from us or there is no record of a purchase in your account, please contact us and we will be glad to look up the status of your order.

Why is the listed price different than from the last time I checked?
Prices are subject to change without notice.

Why didn't I receive exactly the number of snaps I ordered?
Snaps are packaged by weight, so count may not be exact.

Do your products come with a warranty?
If you receive a defective or damaged item, just let us know and we will issue a return authorization so that you can return the damaged item for a new replacement.

What is your privacy policy?
We respect your privacy.  By contract, we must provide customer information to MOM Designs LLC, the copyright owner of Ooga Booga designs, for purchases of Ooga Booga snaps. Beyond that, we will never share your personal information with any other party. According to our license agreement with MOM Designs, "M.O.M. Designs, LLC will not share customer information/sales information received from KAMsnaps with any third party. Customer/sales information will solely be used for the purpose of keeping track of sales, royalties, and licenses as well as monitoring infringement of copyright terms as stated in the aforementioned."